Terms of Service
Effective Date: 2026
Welcome to Gateway Village! This Terms of Service Agreement ("Agreement") is between you and Gateway Village Property LLC ("Gateway Village", "Company", "we", "us", or "our"). This Agreement governs your use of our website and any services, products, or materials we provide (collectively, the "Services").
Acceptance of Terms
Please read these terms carefully. By accessing or using our Services (or clicking "accept" or "agree" when prompted), you agree to be bound by this Agreement. If you don't agree to these terms, please don't use our Services.
SMS Messaging Program
Gateway Village operates an SMS messaging program to enhance your experience with our property services. By opting in, you consent to receive text messages from us, which may include:
• Appointment confirmations and reminders
• Account information and updates
• Property information and availability
• Marketing messages about our services and special offers
• Help requests and customer support responses
• Opt-in and opt-out confirmations
Message frequency varies based on your interaction with our services. You can cancel the SMS service at any time by texting "STOP" to our number. After texting "STOP", you'll receive one final message confirming that you've been unsubscribed. To rejoin after opting out, simply sign up again as you did initially, and we'll resume sending you messages.
If you need help or have questions about our messaging program, text "HELP" or contact us at the information provided below.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you. The number of messages you receive will vary. For questions about your text plan or data plan, please contact your wireless service provider.
For information about how we handle your data, please see our Privacy Policy.
Eligibility
To use our Services, you must:
• Be at least 18 years old
• Be a resident of the United States
• Not be using the Services for purposes competitive with our business
By using our Services, you confirm that you meet these requirements and have the authority to enter into this Agreement. If you don't meet these requirements, please don't use our Services.
Changes to This Agreement
We may update this Agreement from time to time. When we make significant changes, we'll provide reasonable advance notice (except for changes required for legal or administrative reasons, which may be effective immediately). Your continued use of our Services after changes take effect means you accept the updated terms. We encourage you to review this Agreement periodically.
Access to the Services.
Changes to Your Access and the Services.The Services may change from time to time as the Company evolves, refines, or adds more features to the Services. The Company reserves the right to modify, withdraw, or discontinue the Services, in whole or in part, at any time without notice to you. You agree that the Company shall have no liability to you or any third party for any losses or damages caused by the Services not being available, in whole or in part, at any time or for any period.Creating an Account. You may need to register for an account and provide certain information to access our Services. You agree to provide accurate, complete, and current information. If you connect through a third-party service, you grant us permission to access and use your information from that service as permitted. All information you provide is governed by our Privacy Policy, and you consent to our use of your information as described in that policy.Account Responsibilities. You are entirely responsible for maintaining the confidentiality of your password and account. You are also entirely responsible for any and all activities associated with your account. Your account is personal to you and you agree not to provide any other person with access to the Services or any portions of it using your username, password, or other security information. You should ensure that you exit from your account at the end of each session. You should use extra caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You may not transfer your account to anyone else without our prior written permission. You agree to notify the Company immediately of any actual or suspected unauthorized use of your account or any other breach of security. The Company will not be liable for any losses or damages arising from your failure to comply with the above requirements. You will be held liable for losses or damages incurred by the Company or any third party due to someone else using your account or password.Termination or Deletion of an Account. The Company shall have the right to suspend or terminate your account at any time in our sole discretion for any or no reason, including if we determine that you have violated any terms or conditions of this Agreement.
Policy for Using the Services.
Acceptable Use
You may use our Services only for lawful purposes and in accordance with this Agreement. You agree not to use the Services in any way that could damage our business or the Services themselves. You may use the Services for business or commercial purposes.
Prohibited Activities
When using our Services, you agree not to:
No Violation of Laws or Obligations. Violate any applicable laws or regulations (including intellectual property laws and right of privacy or publicity laws) or any contractual obligations.
No Unsolicited Communications. Send any unsolicited or unauthorized advertising, promotional materials, spam, junk mail, chain letters, or any other form of unsolicited communications, whether commercial or otherwise.
No Impersonation. Impersonate others or otherwise misrepresent your affiliation with a person or entity in an attempt to mislead, confuse, or deceive others.
No Harming of Minors. Exploit or harm minors in any way, including exposing inappropriate content or obtaining personally identifiable information.Compliance with Content Standards. Upload, display, distribute, or transmit any material that does not comply with the Content Standards set out below in this Agreement.
No Interference with Others’ Enjoyment. Harass or interfere with anyone’s use or enjoyment of the Services, or expose the Company or other users to liability or other harm.
No Interference or Disabling of the Services. Use any device, software, or routine that interferes with the proper working of the Services, or take any action that may interfere with, disrupt, disable, impair, or create an undue burden on the infrastructure of the Services, including servers or networks connected to the Website.
No Monitoring or Copying Material. Copy, monitor, distribute, or disclose any part of the Services by automated or manual processes, devices, or means. This includes, without limitation, using automatic devices such as robots, spiders, offline readers, crawlers, or scrapers to strip, scrape, or mine data from the Website; provided, however, that the Company conditionally grants to the operators of public search engines revocable permission to use spiders to copy materials from the Website for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials.
• Attempt to gain unauthorized access to our systems or networks
• Reverse engineer or decompile any part of our Services
• Collect user data or information without consent
• Attempt any of the above or help others do so
Geographic Restrictions
Gateway Village is based in the United States, and our Services are intended for use by persons located in the United States. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws. We make no representation that our Services are appropriate or available for use in other locations.
Terms and Conditions of Sale
Payment Process
When you purchase our Services, you'll follow these steps:
1. Select the services you want
2. Proceed to checkout where you'll enter your contact and payment information
3. Review your order carefully
4. Confirm and submit your order
By submitting an order, you're agreeing to pay the price shown, plus any applicable taxes and fees.
Order Confirmation
When you submit an order:
• You're obligated to pay the total price, including all fees and taxes
• If your order requires information from you (such as specifications or preferences), you agree to provide it
• You'll receive an email confirmation that we've received your order
All order-related notifications will be sent to the email address you provide.
Prices
You'll be informed of all fees, taxes, and costs during the purchasing process before you submit your order.
Message and data rates may apply for messages sent between us and you. The frequency of messages varies. For questions about your text or data plan, please contact your wireless provider.
Payment Methods
Available payment methods will be displayed during checkout. Some payment methods may have additional conditions or fees. All payments are processed securely through third-party payment processors—we don't store your credit card information. If a payment fails or is declined, we're not obligated to fulfill your order, and you'll be responsible for any resulting fees.
Access to Services
You won't have access to purchased Services until we receive full payment.
Contract Duration
Subscriptions
Subscriptions provide ongoing access to our Services. Paid subscriptions begin when we receive your payment. To maintain your subscription, you must pay the recurring fees on time—failure to do so may interrupt your service.
Fixed-Term Subscriptions
Fixed-term subscriptions start when we receive payment and last for the period you selected. When the term expires, your access ends unless you renew by paying for another term. Fixed-term subscriptions cannot be cancelled early and will run through the end of the subscription period.
Automatic Renewal
Subscriptions automatically renew using your original payment method unless you cancel before the renewal date. The renewed subscription will be for the same length as your original term. We'll send you a reminder before renewal with instructions on how to cancel if you choose to.
Cancelling Your Subscription
You can cancel a recurring subscription at any time by contacting us using the information provided in this Agreement, or by using the cancellation controls on our website if available. If we receive your cancellation notice before your subscription renews, the cancellation will take effect at the end of your current billing period.
Intellectual Property Rights.
Intellectual Property Ownership
All intellectual property rights in our Services—including copyrights, trademarks, trade secrets, and patents—are owned by Gateway Village, our licensors, or content providers. Our Services are protected by U.S. and international intellectual property laws. This Agreement doesn't transfer any ownership rights to you. Any rights not expressly granted here are reserved by Gateway Village.
Your License to Use Our Services
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for business or commercial purposes in accordance with this Agreement. This license ends when you stop using the Services or when this Agreement terminates.
Restrictions on Use
You may not:
• Copy, reproduce, or distribute any part of our Services except as expressly permitted
• Modify, create derivative works, or reverse engineer our Services
• Sell, license, rent, or otherwise commercially exploit our Services
• Remove or alter any copyright or trademark notices
• Use our Services to build a competitive product or service
• Use automated systems to create databases or compilations of our content
Trademarks
All trademarks, logos, and service marks displayed on our Services belong to Gateway Village or third parties. You may not use these marks without prior written permission from the owner.
User Content
You're solely responsible for any content you post or share through our Services ("User Content"). Think carefully about what you share. All User Content must comply with our Content Standards (described below). Any User Content you post will be considered non-confidential and non-proprietary.
You assume all risks related to your User Content, including its accuracy and how others may use it. We're not responsible for any User Content or for disputes between users. If you have a dispute with another user, we're under no obligation to get involved.
License.
You hereby grant to the Company an irrevocable, non-exclusive, royalty-free and fully paid, transferable, perpetual, and worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content, and to grant sublicenses of the foregoing rights, in connection with the Services and the Company’s business including, without limitation, for promoting and redistributing part or all of the Services in any media formats and through any media channels.
You represent and warrant that you have all the rights, power, and authority necessary to grant the rights granted herein to any User Content that you submit. You hereby irrevocably waive all claims and have no recourse against us for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content, or material submitted to us. Please note that all of the following licenses are subject to our Privacy Policy to the extent they relate to any User Content that contains any personally identifiable information.
Content Standards
Your User Content must not:
Violate Laws or Obligations. Violate any applicable laws or regulations (including intellectual property laws and right of privacy or publicity laws), or any contractual or fiduciary obligations.
Promote Illegal Activity or Harm to Others. Promote any illegal activity; advocate, promote, or assist any unlawful act; or create any risk of any harm, loss, or damage to any person or property.
Infringe Intellectual Property Rights. Infringe any copyright, trademark, patent, trade secret, moral right, or other intellectual property rights of any other person.
Defamatory, Abusive, or Otherwise Objectionable Material. Contain any information or material that we deem to be unlawful, defamatory, trade libelous, invasive of another’s privacy or publicity rights, abusive, threatening, harassing, harmful, violent, hateful, obscene, vulgar, profane, indecent, offensive, inflammatory, humiliating to other people (publicly or otherwise), or otherwise objectionable. This includes any information or material that we deem to cause annoyance, inconvenience, or needless anxiety, or be likely to upset, embarrass, alarm, or annoy another person.
Promotion of Sexually Explicit Material or Discrimination. Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
Fraudulent Information or Impersonation. Contain any information or material that is false, intentionally misleading, or otherwise likely to deceive any person including, without limitation, impersonating any person, or misrepresenting your identity or affiliation with any person or organization.
Endorsement by the Company. Represent or imply to others that it is in any way provided, sponsored, or endorsed by the Company or any other person or entity, if that is not the case.
Our Enforcement Rights
We reserve the right (but have no obligation) to:
• Take appropriate action regarding User Content that violates these terms or creates liability
• Remove or reject any User Content for any reason
• Disclose User Content or user identity to comply with legal requirements or protect our rights
• Suspend or terminate your access to our Services for violating this Agreement
We don't review User Content before it's posted and cannot guarantee prompt removal of problematic content. We assume no liability for User Content or for any action or inaction regarding such content.
Copyright Infringement (DMCA Policy)
We respect intellectual property rights and expect our users to do the same. We will terminate users who repeatedly infringe copyrights. If you believe your work has been copied in a way that constitutes copyright infringement, please provide the following information to our designated copyright agent:
a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
a description of the copyrighted work that you allege has been infringed;
a description of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled;
a description of where the material that you claim is infringing is located;your contact information, including your address, telephone number, and email address;
a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Please note that pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs, and attorneys’ fees incurred by us in connection with the written notification and allegation of copyright infringement.
Designated copyright agent for Gateway Village Property LLC:
Please send copyright notices to the contact information provided at the end of this Agreement.
Feedback
If you provide us with feedback or suggestions about our Services, you grant us the right to use that feedback however we see fit. We'll treat all feedback as non-confidential and non-proprietary. Please don't submit anything you consider confidential or proprietary.
Information Accuracy Disclaimer
The information on our Services is provided for general informational purposes only. We don't guarantee its accuracy, completeness, suitability, or quality. Any reliance you place on such information is strictly at your own risk. We disclaim all liability for any reliance placed on information from our Services by you, other users, or anyone else.
Privacy
For information about how we collect, use, and protect your information, please review our Privacy Policy. By using our Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.
Termination.
Termination
We may suspend or terminate your access to our Services at any time, for any reason, without prior notice—including if you breach this Agreement. When your access ends, your right to use the Services stops immediately. We have no liability to you for any termination. You can also terminate this Agreement by contacting us and requesting to close your account.
What Happens After Termination
Certain provisions of this Agreement survive termination, including intellectual property rights, disclaimers, and liability limitations. Termination doesn't relieve you of obligations that arose before termination. Your User Content may be deleted from our systems when your access ends.
No Warranty.
THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, THE COMPANY AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE, COMPLETE, OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR REQUIREMENTS OR EXPECTATIONS. TO THE FULLEST EXTENT PROVIDED BY LAW. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE DEVICE, DATA, OR OTHER PROPRIETARY MATERIAL THAT MAY RESULT FROM YOUR USE OF THE SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICES ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR THIRD-PARTY LINKS, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES OR ANY OTHER USER.
THE SERVICES WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SERVICES SHALL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SERVICES, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.
Limitation of Liability.
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES, OR THEIR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICES, ANY THIRD-PARTY LINK, OR ANY CONTENT ON THE SERVICES OR SUCH THIRD-PARTY LINK, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF USE, REVENUE, OR PROFIT, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF DATA, LOSS OF GOODWILL, OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THE SERVICES.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
Indemnification.
You agree to indemnify, defend, and hold harmless the Company and its affiliates and their respective officers, directors, employees, agents, affiliates, successors, and permitted assigns (collectively, “Indemnified Party”) from and against any and all losses, claims, actions, suits, complaints, damages, liabilities, penalties, interest, judgments, settlements, deficiencies, disbursements, awards, fines, costs, fees, or expenses of whatever kind, including reasonable attorneys’ fees, fees and other costs of enforcing any right to indemnification under this Agreement, and the cost of pursuing any insurance providers, arising out of or relating to your breach of this Agreement or your use or misuse of the Services including, but not limited to, your User Content or any actions taken by a third party using your account. The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to assist and cooperate with our defense or settlement of these claims.
Disputes.
Governing Law
This Agreement is governed by and construed in accordance with the laws of the United States, without giving effect to any conflict of law principles.
Dispute Resolution
Disputes may be brought in any court of competent jurisdiction in the United States, although we retain the right to bring any suit, action, or proceeding against you for breach of this Agreement in your country of residence or any other relevant jurisdiction.
At our sole discretion, we may require any dispute, claim, or controversy arising out of or relating to this Agreement to be submitted to and decided by a single arbitrator through binding arbitration under the rules of the American Arbitration Association. The decision of the arbitrator shall be final and binding on the parties and may be entered and enforced in any court of competent jurisdiction by either party. The prevailing party in the arbitration proceedings shall be awarded reasonable attorneys' fees, expert witness costs and expenses, and all other costs and expenses incurred directly or indirectly in connection with the proceedings, unless the arbitrator shall for good cause determine otherwise.
All arbitrations shall proceed on an individual basis. You agree that you may bring claims against the Company in arbitration only in your individual capacities and in so doing you hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration (either as a named-plaintiff or class member), and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Notwithstanding anything to the contrary under the rules of the American Arbitration Association, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.
YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU ARE WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Time Limit for Claims
ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR OUR SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE. OTHERWISE, SUCH CLAIM IS PERMANENTLY BARRED.
Miscellaneous
Waiver: Our failure to exercise or enforce any right in this Agreement doesn't waive that right.
Severability: If any provision of this Agreement is found invalid or unenforceable, the remaining provisions continue in full force.
Entire Agreement: This Agreement, along with referenced documents, constitutes the complete agreement between you and Gateway Village regarding the Services and supersedes all prior agreements.
No Partnership: This Agreement doesn't create any agency, partnership, or joint venture relationship between you and Gateway Village. You have no authority to bind Gateway Village.
Assignment: You cannot assign or delegate your rights or obligations under this Agreement without our written consent. We may freely assign this Agreement. Subject to these restrictions, this Agreement binds and benefits both parties and their successors and assigns.
Industry Compliance
Our SMS messaging program complies with all applicable industry standards, including CTIA guidelines and carrier requirements. We adhere to all federal and state regulations governing text message communications.
Export Compliance
Our Services may be subject to U.S. export control laws and regulations. You agree to comply with all applicable export laws and not to transfer any materials from our Services to foreign nationals or destinations in violation of such laws.
Contact Information
For questions, comments, technical support, or other communications regarding our Services, please contact Gateway Village Property LLC through our website or the contact information provided therein.
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© 2026 Gateway Village Property LLC. All rights reserved.
